- **Subscription license** always includes email support.
- **Perpetual license** includes email support for the first 6 months from the date of purchase.
Technical support requests should be sent to [support@phpmaker.dev](mailto:support@phpmaker.dev). All emails should include the follows:
1. Is the problem reproducible? If so, provide the steps to reproduce it.
2. What version of PHPMaker are you running?
3. What database and what version are you using?
4. What OS is the server running? Windows or Linux? IIS or Apache or Nginx? PHP version?
5. If any error message was displayed, please include the complete error message. If not, describe the problem in detail.
6. Your **project file (.pmp file)** and your database (.sql file) with enough data for reproducing the problem.
Emails without project file will receive lower priority.
7. Your license information.
Emails without license information will be ignored.
**Note** Technical support does NOT entail customization of templates or generated code, extensions, Custom Edit/View Tags, Custom Template, writing server events or client scripts (JavaScripts), integrating third-party code, setting up PHP or web server or database, or any other issues not directly related to the workings of the software. Request for debugging or modifying code not generated from the original template will be ignored.